{"product_id":"employees-first-customers-second-turning-conventional-management-upside-down-hardcover","title":"Employees First, Customers Second: Turning Conventional Management Upside Down - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eVineet Nayar\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMORE THAN 100,000 COPIES SOLD\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eOne small idea can ignite a revolution just as a single matchstick can start a fire. \u003cp\u003e\u003c\/p\u003eOne such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. \u003cp\u003e\u003c\/p\u003eIn this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. \u003cp\u003e\u003c\/p\u003eBy doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.\u003cbr\u003eChapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: \u003cp\u003e\u003c\/p\u003e- Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the \"romance\" of its possible future state \u003cp\u003e\u003c\/p\u003e- Creating a culture of trust by pushing the envelope of transparency in communication and information sharing \u003cp\u003e\u003c\/p\u003e- Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone \u003cp\u003e\u003c\/p\u003e- Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of \"change\" to the employee in the value zone \u003cp\u003e\u003c\/p\u003eRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eVineet Nayar\u003c\/b\u003e is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style \"The World's Most Modern Management,\" and the London Business School labeled him \"the leader of organizational innovation.\" IDC recognized him as having \"the most cohesive and articulate vision\" in the IT services sector.\u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 208\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.76 x 8.62 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 08, 2010\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":51993027871021,"sku":"9781422139066","price":32.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/OVUvRHNPSWVQVWpmOXRWYkY4Y2FhQT09.webp?v=1776332839","url":"https:\/\/ishookbooks.com\/products\/employees-first-customers-second-turning-conventional-management-upside-down-hardcover","provider":"iShook Books","version":"1.0","type":"link"}