{"product_id":"experience-is-everything-making-every-moment-count-in-the-age-of-customer-expectations-hardcover","title":"Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJeannie Walters\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and create lasting impact.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eIn today's hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have--it's the key to growth, trust, and long-term loyalty. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you're a CEO, team leader, or front-line employee, this book equips you to become a true \"CX Change Agent\"--one who drives positive, measurable results by focusing on human-centered experiences. \u003cp\u003e\u003c\/p\u003eWith practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step. \u003cp\u003e\u003c\/p\u003eThis isn't theory--it's a roadmap to impact. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eReaders will learn how to: \u003c\/b\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDistinguish between customer service and customer experience--and lead both effectively\u003c\/li\u003e \u003cli\u003eCreate a clear CX Mission Statement to unify and empower teams\u003c\/li\u003e \u003cli\u003eUse customer journey mapping as a strategic, problem-solving tool\u003c\/li\u003e \u003cli\u003eAlign CX goals with business outcomes like revenue growth and efficiency\u003c\/li\u003e \u003cli\u003eBuild a culture where CX is everyone's responsibility\u003c\/li\u003e \u003cli\u003eTurn feedback, data, and everyday interactions into loyalty-building moments\u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003eIf you're ready to make every customer interaction count, \u003ci\u003eExperience Is Everything\u003c\/i\u003e will show you how.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eJeannie Walters, CCXP, CSP, is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that's pioneered helping companies increase sales and customer retention through elevated customer experiences. The CXI (R) (Customer Experience Investigation) framework aligns customer experience goals to tangible business outcomes. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e Trailblazing the movement from \"Reactive Customer Service\" to \"Proactive Customer Experience,\" Jeannie is considered a leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie's worked with numerous Fortune 500 companies, colleges and universities, non-profits, healthcare organizations, municipalities, and government entities. \u003cp\u003e\u003c\/p\u003e As a Certified Speaking Professional and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty. \u003cp\u003e\u003c\/p\u003e A sought-after business coach and educator, Jeannie has served as a guest lecturer and Masterclass instructor and has had over 500,000 people go through her courses on LinkedIn Learning. She launched CXI Membership(TM) in 2023 to connect overwhelmed leaders with guided support and education. \u003cp\u003e\u003c\/p\u003e Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more. She lives and works just outside of Chicago with her husband, happily attending choir concerts and sporting events for her college-age children.\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.95 x 8.51 x 5.44 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 14, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52030013145389,"sku":"9781637634462","price":27.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/QXYP6QCbDt9781637634462.webp?v=1777495617","url":"https:\/\/ishookbooks.com\/products\/experience-is-everything-making-every-moment-count-in-the-age-of-customer-expectations-hardcover","provider":"iShook Books","version":"1.0","type":"link"}