{"product_id":"lean-six-sigma-for-service-pb","title":"Lean Six SIGMA for Service (Pb)","description":"\u003cp\u003e\u003cb\u003eBring the miracle of Lean Six Sigma improvement out of manufacturing and into services\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eLean Six Sigma for Services \u003c\/i\u003efills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.\u003c\/p\u003e\u003cp\u003eFilled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eReduce service costs by 30 to 60 percent \u003c\/li\u003e\n\u003cli\u003eImprove service delivery time by 50 percent \u003c\/li\u003e\n\u003cli\u003eExpand capacity by 20 percent without adding staff \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Michael L. George","offers":[{"title":"Default Title","offer_id":52103449739565,"sku":"BS-8XD-918927","price":41.82,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/9781265918927-HD.jpg?v=1780285736","url":"https:\/\/ishookbooks.com\/products\/lean-six-sigma-for-service-pb","provider":"iShook Books","version":"1.0","type":"link"}