{"product_id":"legendary-service-the-key-is-to-care-hardcover","title":"Legendary Service: The Key Is to Care - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKen Blanchard\u003c\/b\u003e (Author), \u003cb\u003eVictoria Halsey\u003c\/b\u003e (Author), \u003cb\u003eKathy Cuff\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eTake Care of Your Customers--or Someone Else Will! \u003c\/p\u003e\u003cp\u003e\u003cb\u003eLegendary Service\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.\u003c\/p\u003e \u003cp\u003eKelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.\u003c\/p\u003e \u003cp\u003eIn characteristic Blanchard style, \u003ci\u003eLegendary Service: The Key Is to Care\u003c\/i\u003e is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003eLEGENDARY SERVICE\u003c\/i\u003e: \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Read this book and establish a service culture in your organization.\"\u003c\/i\u003e -- Horst Schulze, Chairman\/CEO, Capella Hotel Group\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"\u003cb\u003eLegendary Service\u003c\/b\u003e has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always.\"\u003c\/i\u003e -- Mark King, CEO and President, TaylorMade Golf\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. \u003cb\u003eLegendary Service\u003c\/b\u003e will teach the next generation how to deliver sensational service. Buy it, study it, implement it.\"\u003c\/i\u003e -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired \u0026amp; Inspired), and author of \u003ci\u003eCreating Magic\u003c\/i\u003e and \u003ci\u003eThe Customer Rules\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service.\"\u003c\/i\u003e -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of \u003ci\u003eLead with LUV\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Ken Blanchard has done it again and delivered the right book at the right time. \u003cb\u003eLegendary Service\u003c\/b\u003e provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!\"\u003c\/i\u003e -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity.\"\u003c\/i\u003e -- Leonardo Inghilleri, coauthor of \u003ci\u003eExceptional Service, Exceptional Profit\u003c\/i\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKEN BLANCHARD\u003c\/b\u003e, one of the most influential leadership experts in the world, is Cofounder and Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of 60 books that have sold more than 21 million copies, including the iconic \u003ci\u003eThe One Minute Manager\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eKATHY CUFF\u003c\/b\u003e is a senior consulting partner with The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Kathy is a popular and passionate trainer, consultant, and keynote speaker for organizations worldwide.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVICKI HALSEY\u003c\/b\u003e is Vice President of Applied Learning for The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Vicki is sought out globally as a trainer, consultant, instructional designer, and keynote speaker.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 176\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.9 x 8.4 x 5.8 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 15, 2014\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":51964680536365,"sku":"9780071819046","price":24.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/legendary-service-the-key-is-to-care-hardcover-7609985.webp?v=1775476805","url":"https:\/\/ishookbooks.com\/products\/legendary-service-the-key-is-to-care-hardcover","provider":"iShook Books","version":"1.0","type":"link"}