{"product_id":"managing-service-excellence-the-ultimate-guide-to-building-and-maintaining-a-customer-centric-organization-paperback","title":"Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eC. William Crutcher\u003c\/b\u003e (Author), \u003cb\u003eFernando Flores\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhat is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are \u003cem\u003eall\u003c\/em\u003e in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eManaging Service Excellence\u003c\/em\u003e is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of service--from effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers \u003cem\u003ereally\u003c\/em\u003e want and need, what drives their individual behavior, and how to best customize our service approach accordingly.\u003c\/p\u003e\u003cp\u003eIn a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, \"If you build it, they will come\" may work in the movies, but in real life, success requires a consistent effort in the field of customer service. \u003cem\u003eManaging Service Excellence \u003c\/em\u003eprovides the keys.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 182\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.39 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 08, 2017\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":51964732703021,"sku":"9780692985717","price":33.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/managing-service-excellence-the-ultimate-guide-to-building-and-maintaining-a-customer-centric-organization-paperback-2256870.webp?v=1775473747","url":"https:\/\/ishookbooks.com\/products\/managing-service-excellence-the-ultimate-guide-to-building-and-maintaining-a-customer-centric-organization-paperback","provider":"iShook Books","version":"1.0","type":"link"}