• Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Hardcover
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Hardcover - iShook Books
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Hardcover - iShook Books

    Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Hardcover

    $29.17
    In stock!
    People are currently viewing this
    Select The Options Above
    Description

    by Donna Weber (Author)

    If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that.


    Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers.


    Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value.


    In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.


    "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success."

    Ashvin Vaidyanathan, Chief Customer Officer, Gainsight


    "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization."

    Emilia D'Anzica, Founder, Growth Molecules


    Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.

    Number of Pages: 224
    Dimensions: 0.56 x 9 x 6 IN
    Publication Date: June 01, 2021
    Add to Cart Select The Options Above

    Reviews

    Exceptional Support and Clean Code

    I was impressed by how fast the support team responded to my questions. Even as someone with basic coding knowledge, I found the theme incredibly easy to work with. The code is well-organized, and everything runs smoothly.

    — Lucas M

    Small Business Owner (Electronics Store)

    Reliable Theme with Excellent Customer Service

    After trying multiple themes, I finally chose Wokiee — and haven’t looked back. It’s reliable, modern, and easy to customize without coding. What impressed me most was their support team: fast, helpful, and willing to assist even with third-party issues. That level of service is rare!

    — Sophie N

    Owner of a Home Decor Store

    Beautiful Design and Great Flexibility

    Wokiee is hands down the best Shopify theme I’ve used. The design options are stunning and fully customizable. I was able to build a high-converting store without any external developers.

    — Rachel L

    Fashion Brand Founder

    Top-Notch Support and Regular Updates

    The customer support team is incredible — helpful, responsive, and very professional. They’ve helped me resolve everything from layout tweaks to app integrations. Plus, the theme is regularly updated with new features.

    — David P

    Shopify Consultant

    Amazing Customization Options"!

    Wokiee gave me full creative control over my store’s layout and visuals. The theme’s design blocks are so flexible that I could create something truly unique — without touching a single line of code.

    — James T

    Handmade Goods Seller

    High-Quality Theme with Professional Code

    You can tell Wokiee was built by pros. The code is clean and optimized for performance. No bloated features — just what you need. My store loads fast and looks great on all devices.

    — Anna V

    UI/UX Designer