{"product_id":"the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company-hardcover","title":"The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJoseph Michelli\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eDiscover the secrets of world-class leadership \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe New Gold Standard\u003c\/i\u003e takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: \u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eUnderstanding the ever-evolving needs of customers \u003c\/li\u003e\n\u003cli\u003eEmpowering employees by treating them with the utmost respect \u003c\/li\u003e\n\u003cli\u003eAnticipating customers' unexpressed needs and concerns \u003c\/li\u003e\n\u003cli\u003eDeveloping and conducting an unsurpassed training regimen\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe New Gold Standard\u003c\/i\u003e weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSet the \"Gold Standard\" for your industry.\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eDefine and Refine \u003c\/li\u003e\n\u003cli\u003eEmpower Through Trust \u003c\/li\u003e\n\u003cli\u003eIt's Not About You \u003c\/li\u003e\n\u003cli\u003eDeliver 'Wow!' \u003c\/li\u003e\n\u003cli\u003eLeave a Lasting Footprint\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\"Required reading for anyone who wants to learn how to create passionate employees and customers!\" --Ken Blanchard, co-author of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e and \u003ci\u003eThe One Minute Entrepreneur\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader.\" --Brian Tracy, author of \u003ci\u003eThe Way to Wealth\u003c\/i\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eJoseph A. Michelli, Ph.D.\u003c\/b\u003e, is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, he has appeared on \u003ci\u003eThe Glenn Beck Show\u003c\/i\u003e and CNBC's \u003ci\u003eOn the Money\u003c\/i\u003e.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 304\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.06 x 8.75 x 5.63 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 04, 2008\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":51964675424557,"sku":"9780071548335","price":31.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0938\/3185\/6429\/files\/the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company-hardcover-9928176.webp?v=1775477106","url":"https:\/\/ishookbooks.com\/products\/the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company-hardcover","provider":"iShook Books","version":"1.0","type":"link"}